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How bdf99 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments via bKash, Nagad or Rocket, and keep your account secure.

Account data kept securebKash, Nagad, Rocket payment details protectedYour rights explained clearlyContact us to request changesJurisdiction-dependent access
bdf99 How bdf99 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access the data we hold on you, request a correction, or ask us to delete your account information, our support team handles privacy requests directly. Reach out through the channels below and include your registered phone number or email so we can verify your identity before making any changes. Response times vary, but we aim to acknowledge every privacy request promptly.

Team online

Live Chat

Open the chat widget in your account dashboard to raise a privacy request. Have your registered mobile number ready for identity verification.

Email Support

Send your data access or correction request to our support email. Include your account email or phone number so we can locate your record.

Account Settings

Some data corrections — like updating your linked bKash or Nagad number — can be started directly inside account settings without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Our data handling practices cover four areas: secure storage, cookie control, payment data separation and retention limits. Each one is designed to keep your account information contained, verifiable and accessible only to you and the systems that process your transactions.

Account Security Your login credentials are stored using one-way encryption. OTP verification on new device logins adds a second check so only you can access your account wallet.
Cookie Management Session cookies keep your mobile and desktop sessions continuous. You control non-essential cookies via browser settings; disabling them will not lock you out of your account.
Payment Data Separation bKash, Nagad and Rocket transaction data is handled by the respective payment processors under their own security standards. We do not store full wallet PINs or card CVVs on our servers.
Retention and Deletion We keep your data only as long as your account is active or as required by applicable law. Once your account is closed and the retention period ends, personal data is scheduled for deletion.

Common Questions About Your Privacy on bdf99

These are the questions we hear most often about how bdf99 collects, uses and protects your data. If your question is not here, contact support directly.

We collect your name, email, phone number and the mobile wallet details you use for bKash, Nagad or Rocket deposits. Device and session data is also logged for security purposes.

Yes. Submit a data access request through live chat or email with your registered phone number. We verify your identity first, then share the data we hold on your account.

We share only what payment processors — including those behind bKash, Nagad and Rocket — need to complete your transactions. We do not sell your data to marketing or advertising third parties.

Retention periods depend on data type and applicable law in your jurisdiction. Transaction logs may be held longer than profile data. We delete personal information once the required period ends.

Minor updates like a linked Nagad or bKash number can be changed in account settings. For name or identity document corrections, contact support with your verification details ready.

Yes, we use session and functional cookies to keep you signed in across mobile and desktop. You can manage or disable non-essential cookies in your browser settings without losing account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.